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FAQ

What are your hours of operation?

Our hours of operation are Mon-Fri 8:00 AM – 6:00 PM and Saturdays 8:00 AM – 12:00 PM. Whereas the large corporate shredding companies often require you wait several days or weeks for an appointment, Altitude DocuShred can typically accommodate same-day service requests, if necessary. Should you require our on-site service outside of regular business hours, please submit an online request HERE, and we’ll make every effort to find a scheduling solution to meet your needs.

What types of material do you shred?

In addition to all paper products, our state-of-the-art mobile shredder securely destroys hard drives, USB flash drives, X-ray films, CD-ROMs, CD-Rs, and DVDs, and microfiche.

Will I need to remove documents from hanging file folders, or remove staples, paper clips and spiral binders prior to shredding?

There is no need for you to remove your files from hanging folders prior to shredding. Additionally, you need not worry about removing staples, paper clips, binder clips, or any type of spiral notebook binding. We do ask, however, that you refrain from including 3-ring binders with your materials.

Do you offer both business and residential service?

Absolutely! Altitude DocuShred is pleased to provide on-site secure shredding at your business or residence.

What is Recurring Service?

Sometimes referred to as scheduled shredding, Recurring Service provides your business the convenience of a regularly scheduled service agreement. We start by delivering locked and secure stationary (or rolling) bins to your place of business. We then work with you to build a service solution that best meets the needs of your business. Options for recurring service are as follows:

  • Weekly
  • Every 2 weeks
  • Every 4 weeks
  • Every 8 weeks
  • Every 12 weeks

As a business-owner, will I be required to sign a long-term contract for Recurring Service?

Never. We believe that providing fair pricing and trusted service is a better way to keep your business than locking you into a contract.

Do you issue a Certificate of Destruction?

Altitude DocuShred will issue you a Certificate of Destruction following every service visit. This document serves as evidence of secure destruction of your materials, and as proof required for GDPR, HIPAA, FACTA, and GLA compliance audits.

What is On-Demand Shredding?

On-demand shredding can be thought of as a one-time service, whereby we provide your material destruction on an as-needed basis.

Will you pick up from my storage unit?

Yes, we will. Keep in mind, if you’re moving out of a storage unit, you’ll need to plan for the removal and disposal of storage boxes and containers.

Will you carry boxes up or down stairs?

Yes! While most shredding providers do not transport boxes up or down stairs, we understand the value of offering “above and beyond” solutions to our customers. Understandably, this added convenience demands additional time and risk considerations for our on-site service representatives and therefore necessitates a per-box stair fee.

What if my material isn’t in boxes, or I want to keep my boxes?

Don’t worry that your material isn’t packed neatly into boxes. Simply gather it together in one accessible area, and we’ll take care of the rest. Because cardboard boxes rarely present a privacy concern, we don’t typically shred them. We’ll gladly return your boxes to you upon completion of service.

Are my materials ever taken to a secondary facility to be shred later?

Never! Altitude DocuShred guarantees the strictest chain of custody when it comes to your private documents. Because we operate on-site only, you can rest assured the confidentiality of your records is maintained throughout the shred project.

May we witness the destruction of our materials?

Absolutely! The control panel on our mobile shred truck is equipped with a display screen allowing you to watch as your materials are shred in live time.

What happens to the paper after shredding is complete?

At Altitude DocuShred, we are committed to environmentally responsible business practices. 100% of your shredded paper is securely transported to a recycling facility. There, it’s baled and delivered to a paper mill where it’s mixed with water and chemicals inside machines called pulpers. Mixed-paper fibers are smaller than cardboard, for example, so they are recycled into lower grade post-paper products such as brown bags, toilet paper, tissue paper and newsprint.

We own an office shredder. Why should we outsource our shredding?

Manual shredding is a tedious, time-consuming process. Your employees’ time is far too valuable to be spent feeding documents one-by-one into a shredder that jams, requires multiple emptying, and often ends up as an unofficial “waiting-to-be-shred” area where sensitive documents sit unattended. Factor in the costs of purchasing and maintaining your own shredder coupled with disposal expenses, you’ll likely find Altitude DocuShred’s service is a more cost-effective, efficient, and secure solution to your shredding needs.

Is there a minimum amount of material required to schedule shredding service?

At Altitude DocuShred, there’s no service call too small. We don’t impose a minimum weight or quantity requirement in order to schedule on-site shredding.

Is there a maximum amount of material you will accept?

There’s no service call too big, either. Our Altitude DocuShred state-of-the-art mobile shredding truck can pulverize 8,000 pounds of paper in a single service - up to 4 cubic tons. If we should reach volume capacity before your service is complete, we’ll transport your shredded material to the recycling center, and return promptly to finish the job.

How many years should I keep tax, property, and other official documents before shredding them?

We invite you to read  “Shred or Stash” in our Altitude DocuShred blog page for some quick tips. Then, head over to the Federal Trade Commission website for more information on this topic.

What are GDPR, HIPAA, FACTA, and GLBA laws, and why are they important?

These are strictly enforced information privacy laws designed to prevent the disclosure or misuse of an individual’s private information by a company or organization responsible for holding it. As a business owner, failure to comply with legislation like the Gramm-Leach-Bliley Act, HIPAA and HITECH could cost you anywhere from $100,000 to $1 million—or even more when all is said and done. Altitude DocuShred can help you avoid heavy fines and legal settlements with our scheduled paper shredding services. We make it easy and cost-effective to securely dispose of your sensitive and confidential business information.

Do you offer shredding in my area?

We travel as far south as Colorado Springs, north to Fort Collins, east to Ft. Morgan, west throughout the Colorado foothills, and everywhere in between. To schedule service or request an estimate, please give us a call at 303.537.5401 or submit an online request HERE.

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